How to View Payment Logs in Bobok (School Dashboard)
Overview
The Payment Logs section helps schools track all withdrawal transactions made from their Bobok account. It provides complete visibility of:
- Withdrawal requests
- Approval status
- Processing Timeline (Requested At & Processed At)
- Reason
This ensures transparency and easy financial tracking.
Where to Find This Section
- Log in to the Bobok School Dashboard
- Navigate to:
Withdrawals → Payment Logs
What You Will See
A table listing all your withdrawal transactions with key details.
Column Explanation
# (Serial Number)
- Non-Unique number for each transaction (no relevance)
Amount
- The amount requested for withdrawal
- Example: ₹15.00
Status
Shows the current state of the withdrawal:
- Approved ✅ → Successfully processed
- (Other possible statuses may include Pending / Rejected/ Hold)
Requested At
- Date and time when the withdrawal request was submitted
Processed At
- Date and time when the request was completed
📌 Helps you understand processing time
Reason
- Additional note or remark related to the transaction
- Could include admin comments or user remarks for pending, rejection or hold
How to Use This Section
1. Track Your Withdrawals
- Check if your request is:
- Pending
- Approved
- Rejected
- Hold
2. Verify Payment Status
- Confirm whether funds have been processed
- Use Processed At for confirmation
3. Review Transaction History
- Maintain records for:
- Accounts
- Audits
- Internal tracking
4. Export Data (If Needed)
- Click “Export Withdrawals” (top-right)
- Download logs for reporting or record keeping
Search & Navigation
- Use Search bar → Find specific transaction
- Use Entries dropdown → Adjust number of records (10, 25, 50, 100)
- Use Pagination → Navigate multiple pages
Best Practices
- Check payment logs regularly
- Verify status after submitting withdrawal requests
- Keep exported records for accounting purposes
- Cross-check with bank statements if needed
Common Issues & What to Do
- Pending for long time → Contact admin/support
- Rejected request → Check “Reason” column and correct issue
- Mismatch in amount → Verify withdrawal request and report
Why This Section is Important
- Ensures full financial transparency
- Helps in tracking every transaction
- Supports accountability and audits
Outcome
By using Payment Logs effectively, schools can:
- Monitor all withdrawal activities
- Ensure payments are processed correctly
- Maintain accurate financial records