Clear, fair terms for subscription refunds and payment disputes — so you always know where you stand.
Effective Date: 01 Oct 2026 · Last Updated: 05 Sep 2026
1.1 This policy covers every payment made to Bobok Private Limited ("Bobok"): (a) student slot purchases by schools, (b) PVC ID-card orders by schools and parents, and (c) AI-assistant credit packs bought by parents in the Bobok Parent app.
1.2 Parents do not pay Bobok for plans. Plan fees are collected by the school under the school's own fee policy; any fee dispute or refund between a parent and a school is handled by the school.
2.1 Slots are prepaid licences. Once payment is received (online) or approved (bank transfer), slots are credited to the school's inventory and are non-refundable.
2.2 A slot is locked to a student once assigned and cannot be transferred, paused or refunded — including when a student leaves the school mid-term.
2.3 Unassigned slots remain valid for 12 months from purchase. Expired slots are not refunded and do not carry forward.
2.4 Sole remedy for outages. If the platform is unavailable for more than 72 continuous hours due to a fault on Bobok's side, every slot active during the outage is extended by the outage duration rounded up to whole days. Pre-notified maintenance windows are excluded. No cash refund or credit note is issued for downtime.
2.5 Duplicate payment for the same order will be refunded in full to the original payment method within 7–10 working days of verification.
3.1 Cards are printed to order and are non-returnable and non-refundable once the order is confirmed.
3.2 If a card arrives damaged or with a printing error caused by Bobok, we reprint and reship it free of charge when reported within 7 days of delivery with a photo.
3.3 Orders that cannot be delivered because of an incorrect address or repeated non-availability are not refunded; re-shipping is charged at actuals.
4.1 Credit packs are consumable digital goods. They activate immediately on payment and are non-refundable.
4.2 Unused credits lapse on the pack's expiry date shown at purchase (normally 90 days). Credits are tied to the purchasing parent account and cannot be transferred.
4.3 If a technical fault on Bobok's side prevents credits from being activated after a successful payment, we will activate them or refund the pack.
5.1 GST, where applicable, is shown separately on the invoice. Refunds, where made, include the GST charged on the refunded amount.
5.2 Invoices are issued in the name of the paying party (the school, or the parent for in-app purchases) and are available for download from the Bobok school panel or the Parent app.
Email support@bobok.in with the order number, invoice number and reason within 7 days of the event. Approved refunds are processed to the original payment method within 7–10 working days.
Bobok may update this policy; the version in force at the time of payment applies to that payment.
