सब्सक्रिप्शन रिफ़ंड और भुगतान विवादों के लिए स्पष्ट, उचित शर्तें — ताकि आप हमेशा अपनी स्थिति जानें।
Effective date: 1 October 2026 · Version: 1.0
This Refund Policy of Bobok Private Limited ("BOBOK"), CIN U82990DL2026PTC464503, registered office at 12, 4th Floor, Flat No. 400, A Ajit Singh House, Hauz Khas, New Delhi 110016, forms part of the BOBOK School Terms & Conditions.
1.1 This policy applies to schools that buy Slots and ID cards from BOBOK.
1.2 Parents pay their school, not BOBOK, for their child's access; any refund of those fees is governed by the school's own policy. Purchases a parent makes directly from BOBOK (replacement ID cards and additional AI assistant usage) are governed by the Parent App Terms & Conditions.
2.1 Window: a refund may be requested within 30 days of the purchase date of the slot order. After 30 days no refund is available on any Slot, except as set out in section 6.
2.2 Unassigned Slots: refunded in full.
2.3 Assigned Slots: refunded pro-rata for the unused part of the Slot Period, counted in days from the purchase date to the date the refund request is submitted:
Refund = Slot Price × (days remaining in the Slot Period after the request date) ÷ (total days in the Slot Period)
Example: a Yearly Slot bought on 1 April with a refund request submitted on 25 April is refunded on a 340/365 basis, whenever the request is approved.
2.4 Free ID card: if the refunded Slot was a Yearly or Term Slot and its included free ID card has already been printed, the card's price is deducted from that Slot's refund. If the card has not yet been printed, there is no deduction and the pending card order is cancelled.
2.5 Partial refunds: a school may request refunds for some Slots in an order; each Slot is assessed separately.
2.6 Not refundable: EWS/RTE Slots and complimentary access, which are provided free of charge.
2.7 Payment-gateway charges are borne by BOBOK and are never deducted.
3.1 As soon as a refund request is submitted for an assigned Slot, the Slot is placed on hold: the child's access ends and the Parent App shows the child as having no plan.
3.2 The refund amount is calculated and fixed on the date the request is submitted and is shown to the school before it confirms.
3.3 If the request is rejected, the hold is lifted and access resumes with the Slot's original end date. The Slot Period is not extended for the time on hold.
3.4 The school is responsible for informing the Parent and for any refund of fees the Parent paid the school.
4.1 Requests are made from the school web panel or the School App, on the relevant slot order.
4.2 Every request is reviewed by BOBOK. BOBOK may reject a request, giving the reason, only where:
4.3 Approved refunds are paid by bank transfer to the bank account registered by the school on BOBOK, within 7–14 working days of approval. BOBOK is not responsible for a payment made to the account the school registered.
4.4 A GST credit note is issued against the original invoice for the refunded amount.
4.5 The school receives an email when a request is received, approved or rejected (with the reason), and when the refund is paid.
5.1 A school's ID card order may be cancelled by contacting BOBOK support. If the cancellation request is received before the order is moved to the print queue, the amount paid is refunded in full to the original payment method (for a free card, the entitlement is restored). The time the request is recorded by support is final for this purpose.
5.2 Once an order is in the print queue, it cannot be cancelled or refunded.
If BOBOK discontinues the Platform or a Plan so that Slots cannot continue, or suspends or terminates a school for reasons other than the school's breach, BOBOK will refund the unused period of every active Slot pro-rata, regardless of the 30-day window, to the school's registered bank account.
Outages are not refunded. Where the Platform is unavailable for more than 72 continuous hours because of a cause within BOBOK's control, affected Slot Periods are extended as set out in the School Terms & Conditions.
If money is debited but no order is created, or a payment is taken twice, the amount is reversed to the original payment method. This is not a refund and is always available, regardless of the 30-day window.
A school may take a rejected request or any refund concern to the Grievance Officer: Angela Maringmei — angela@bobok.in (alternate: Shaily Singh). Complaints are acknowledged within 24 hours and resolved within 15 days. Disputes are resolved as set out in the School Terms & Conditions.
