सब्सक्रिप्शन रिफ़ंड और भुगतान विवादों के लिए स्पष्ट, उचित शर्तें — ताकि आप हमेशा अपनी स्थिति जानें।
Effective Date: [Date]
Last Updated: [Date]
1.1 This Refund Policy governs all subscription purchases, payments, renewals, upgrades, and related transactions made through Bobok Private Limited ("Bobok", "we", "our", or "us").
1.2 Bobok provides a technology platform that enables parents, schools, students, and transportation providers to manage student transportation, track school vehicles, receive transportation notifications, and enhance student safety.
1.3 By purchasing, subscribing to, renewing, or otherwise using any paid Bobok service, users acknowledge that they have read, understood, and agreed to this Refund Policy.
2.1 Bobok may, at its sole discretion, offer free trial periods to eligible users.
2.2 The duration of free trials may vary and may range from a few weeks to several months depending upon promotional campaigns, school partnerships, pilot programs, business requirements, or other factors.
2.3 Free trial availability, eligibility criteria, and duration shall be determined solely by Bobok.
2.4 Users are encouraged to thoroughly evaluate the platform during the free trial period before purchasing a subscription.
2.5 No monetary compensation shall be provided for unused portions of any free trial.
2.6 Bobok reserves the right to modify, suspend, terminate, extend, or withdraw any free trial offer at any time without prior notice.
3.1 Bobok may offer monthly subscriptions, annual subscriptions, promotional subscriptions, discounted plans, bundled plans, family plans, institutional plans, and other pricing structures.
3.2 Subscription fees are displayed at the time of purchase and may vary depending on the selected plan.
3.3 Subscription fees are payable in advance for the selected billing period.
3.4 Users are responsible for ensuring that payment information remains valid and up to date.
3.5 Subscription charges may include applicable taxes, duties, levies, or statutory charges imposed under applicable law.
4.1 Bobok strives to maintain a fair and transparent refund process while ensuring the continued sustainability and integrity of its services.
4.2 Refund requests shall be reviewed on a case-by-case basis.
4.3 Submission of a refund request does not automatically entitle a user to a refund.
4.4 All refund decisions shall be made by Bobok after considering relevant facts, account activity, service usage, payment history, applicable laws, and operational circumstances.
4.5 Bobok shall review all refund requests fairly and in good faith. Subject to applicable law, Bobok reserves the right to determine whether a refund is appropriate based on the facts and circumstances of each case. Any refund decision made by Bobok following such review shall be considered final and binding.
5.1 Users may be eligible for a refund under circumstances including:
a. Duplicate payments;
b. Accidental multiple transactions;
c. Incorrect billing caused by a technical error attributable to Bobok;
d. Unauthorized payments verified by Bobok after investigation;
e. Inability of Bobok to provide subscribed services due to technical or operational reasons solely attributable to Bobok;
f. Exceptional circumstances approved by Bobok.
5.2 Refund eligibility shall be determined based on available records, system logs, account history, transaction details, and supporting documentation.
5.3 Bobok may request additional information before processing a refund request.
6.1 Bobok may provide prorated refunds for unused subscription periods where a refund request is approved.
6.2 Prorated refunds shall generally be calculated based on the remaining unused portion of the active subscription period.
6.3 The calculation method used by Bobok shall be final and may take into account:
a. The subscription start date;
b. The subscription end date;
c. Actual service usage;
d. Benefits already received;
e. Promotional discounts applied;
f. Transaction costs incurred by Bobok.
6.4 Refunds shall not necessarily correspond to a simple day-for-day calculation and may be adjusted to reflect administrative costs, promotional benefits, discounts, taxes, payment gateway charges, and other relevant factors.
6.5 Bobok reserves the right to determine the final prorated amount payable.
7.1 If a student changes schools, relocates, graduates, withdraws from transportation services, or otherwise ceases to use Bobok services before the end of a subscription period, the parent or guardian may submit a refund request.
7.2 Refund requests arising from school transfers, withdrawal from transportation services, relocation, or similar circumstances shall be evaluated individually.
7.3 Approval of such refunds is not automatic and shall remain subject to Bobok's review and discretion.
7.4 Where approved, refunds may be provided on a prorated basis in accordance with Section 6 of this Policy.
8.1 Refunds shall generally not be provided under the following circumstances:
a. Dissatisfaction arising from features that were clearly described before purchase;
b. Failure to use the service after purchase;
c. Failure to cancel automatic renewals before renewal dates;
d. Temporary service interruptions caused by telecommunications providers, internet service providers, device failures, GPS outages, or circumstances beyond Bobok's reasonable control;
e. User error;
f. Violation of Bobok's Terms of Service;
g. Suspension or termination resulting from misuse of the platform;
h. Requests submitted without sufficient supporting information.
8.2 Bobok may, at its sole discretion, make exceptions in deserving cases.
9.1 Users who believe they have been charged incorrectly should contact Bobok as soon as possible.
9.2 Upon verification of a duplicate transaction or billing error attributable to Bobok, the excess amount may be refunded.
9.3 Bobok may require transaction references, payment receipts, bank statements, screenshots, or other evidence before processing such requests.
10.1 Refund requests must be submitted through the official support channels designated by Bobok.
10.2 Refund requests should include:
a. Full name;
b. Registered email address;
c. Registered mobile number;
d. Transaction reference number;
e. Date of payment;
f. Description of the refund request;
g. Supporting documentation where applicable.
10.3 Bobok may request additional information to facilitate investigation and verification.
10.4 Failure to provide requested information may result in rejection of the refund request.
11.1 Bobok shall review refund requests in good faith and in accordance with this Policy.
11.2 During review, Bobok may consider:
a. Account activity;
b. Subscription history;
c. Usage records;
d. Payment history;
e. System logs;
f. Applicable laws;
g. Relevant circumstances of the request.
11.3 Bobok may approve, partially approve, reject, or otherwise resolve a refund request based on the findings of its review.
11.4 The decision communicated by Bobok following completion of the review shall be considered final.
12.1 Approved refunds shall generally be processed through the original payment method used for the transaction whenever reasonably possible.
12.2 If refunding through the original payment method is not feasible, Bobok may use an alternative method deemed appropriate.
12.3 Refunds shall not be made to third-party accounts unrelated to the original transaction without appropriate verification.
12.4 Users are responsible for providing accurate payment information required for processing approved refunds.
13.1 Once approved, refund processing may commence within a reasonable period.
13.2 Actual receipt of funds may depend on banking institutions, payment gateways, card networks, financial institutions, regulatory procedures, and other external factors.
13.3 Bobok shall not be responsible for delays caused by banks, payment processors, or third-party financial service providers.
14.1 Users are encouraged to contact Bobok before initiating chargebacks, payment disputes, or reversal requests through banks or payment providers.
14.2 Initiating a chargeback does not guarantee a refund.
14.3 Bobok reserves the right to contest chargebacks where there is evidence that services were properly delivered.
14.4 Accounts associated with fraudulent, abusive, or bad-faith chargebacks may be suspended, restricted, or terminated.
15.1 Notwithstanding anything contained in this Refund Policy, the Terms of Service, or any other agreement between the user and Bobok, Bobok's total liability arising out of or relating to any refund request, billing dispute, payment claim, subscription cancellation, service interruption, or related matter shall be strictly limited to the amount actually paid by the user to Bobok for the applicable subscription period giving rise to the claim.
15.2 Under no circumstances shall Bobok be liable for any indirect, incidental, consequential, special, exemplary, punitive, or speculative damages, including but not limited to loss of profits, loss of business opportunities, loss of goodwill, loss of anticipated savings, emotional distress, inconvenience, transportation costs, substitute service costs, or any other economic or non-economic losses.
15.3 Users acknowledge that subscription fees paid to Bobok are solely for access to the platform and related services and do not constitute guarantees of uninterrupted service, specific outcomes, transportation availability, or financial compensation beyond the subscription amount paid.
15.4 In no event shall Bobok be obligated to refund amounts exceeding the fees actually received by Bobok from the user for the specific subscription period under review.
15.5 Where a refund has already been issued, whether in full or in part, such refund shall constitute the user's sole and exclusive remedy with respect to the underlying transaction, subscription, or payment dispute.
15.6 Nothing in this section shall exclude or limit liability that cannot be excluded or limited under applicable law.
16.1 Bobok reserves the right to amend, modify, update, or replace this Refund Policy at any time.
16.2 Updated versions shall become effective upon publication unless otherwise stated.
16.3 Continued use of Bobok services following publication of an updated Refund Policy constitutes acceptance of the revised terms.
17.1 This Refund Policy shall be governed by and construed in accordance with the laws of India.
17.2 Any dispute arising out of or relating to this Refund Policy shall be subject to the exclusive jurisdiction of the competent courts in Delhi, India, unless otherwise required by applicable law.
For refund-related questions, requests, or concerns, users may contact:
Bobok Private Limited
Email: billing@bobok.in
Support Email: support@bobok.in
Website: www.bobok.in
All refund requests must be submitted through official Bobok communication channels for review and processing.
By purchasing, renewing, upgrading, or using any paid Bobok subscription, users acknowledge that they have read, understood, and agreed to this Refund Policy. Users further acknowledge that while Bobok may offer prorated refunds in appropriate circumstances, all refund requests are subject to review and approval, and Bobok's determination regarding refund eligibility shall be final to the fullest extent permitted by applicable law.
